Whether you are a Nurse or a Requester, submitting an online support request through our portal is the fastest way to get help. If you have submitted support requests previously, you will also see a list of your previous support tickets and their status on the “Contact Support” page.

Submitting a Request

In order to submit a support request, you must be logged into the NursePro Plus Portal.

  1. Log into your NursePro Plus portal account.
  2. Go to the Contact Support page in the left-side navigation menu.
  3. Fill in the support form with a subject, message, and, if needed, upload any relevant images.
  4. Click the submit button to send your message.
  5. Reload the page if you would like to see the message in your open tickets list.

Helpful tips:

Following these tips will help minimize back-and-forth and allow our team to resolve your issue as quickly as possible.

  • In the “Subject” field, provide a concise and descriptive title that summarizes the main issue you are facing. This will help our support team quickly understand the nature of your request.
  • In the “Message” field, provide detailed information about the problem you are encountering. Be as specific as possible, including any error messages, steps to reproduce the issue, and any other relevant details. The more information you provide, the easier it will be for our support team to diagnose and resolve the problem.
  • If the issue you’re facing involves visual elements or user interface problems, consider attaching screenshots to your support request. This can provide valuable context and help our support team visualize the problem.

How to Contact NursePro Plus without a Portal Account

If you don’t have a portal account or cannot log into your portal account, you may contact us via our general contact form.

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